Terms & Conditions & Refunds

Terms & Conditions
By continuing to browse and use this website you are agreeing to comply and be bound by the following terms and conditions.  We recommend you read them before making a purchase.  If you do not agree with any part please do not continue to use our website. The term Raw to Paw 'us' or 'we' refers to the owners of the website whose trading address is New Beginnings, 8 Eastbourne Clos, Bordeaux, Vale, Guernsey, GY3 5LX.  The use of this website is subject to the following terms:
The information contained in this website is for general information purposes only.  The information is provided by Raw to Paw and while we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose.  Any reliance you place on such information is therefore strictly at your own risk.

In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.

Every effort is made to keep the website up and running smoothly.  However, Raw to Paw takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.


Raw to Paw accepts all major credit and debit cards through our secure payment processing partner Worldpay. 


On frozen raw pet food will be at our discretion.  We will happily exchange items over a period of 2 weeks if your dog/cat doesn't like the food.  Unopened packs will be taken back and exchanged for another flavour but we will not refund on any of our raw pet food.  

Opening Hours

Orders can be taken 24/7 over the internet.  Customers can arrange to collect their orders from the business address stated above or arrange a mutually convenient delivery time.  If you require your order urgently please email [email protected] or text 07781 126075.


Email - [email protected]
Tel - 07781 126075